General Terms and Conditions of Online Sale


Last updated on September 2017


These General Terms and Conditions of Online Sale (the “GTC”) are entered into by and between you (“You” or “Your”), a professional acting in the course of its activity and Titian Touch, a private limited company incorporated under the laws of Luxembourg and registered with the Registre du Commerce et des Sociétés of Luxembourg under number B215699, whose registered office is at 5 Jean-Pierre Hentzen Stroos, L-5687 Dalheim, Luxembourg (“Titian Touch” or “We”))


You and Titian Touch are hereinafter together referred to as the “Parties”.



The GTC apply to all orders and all sales transactions through the website [insert website url] (the “Website”) in respect of the touch plates and any other item offered for sale on the Website (the “Items”).


Please read these GTC carefully prior to accessing and/or using the Website. We recommend that You print or save a copy of the GTC on Your hard drive at the time You place an order on the Website for the first time.



1.          Acceptance of the GTC


By clicking on the “I have read and accept the Terms and Conditions and Privacy Policy[Mnks1] [AR2] ” button, you acknowledge and agree to have read and be bound by the GTC, including the Privacy Policy.


If You do not wish to be bound by the GTC, You may not use the Website.


The applicability of any other terms or provisions (e.g. additional provisions indicated by You upon ordering the Items) is hereby expressly excluded, regardless of whether Titian Touch has expressly rejected any such other terms or provisions.



2.          Account creation


In order to access and use the Website, You must register to said Website by creating an account (hereinafter an “Account”) that will be protected by a personal username and password (hereinafter the “User ID”).


You undertake to provide true, accurate, up-to-date and complete information during the registration process, and to notify Titian Touch immediately of any changes thereof, in order for the registration data to be truthful, accurate, complete and up-to-date at all times.


You acknowledge that Your Account is strictly personal and that You may not create more than one Account in order to access and/or use the Website, either with the same User ID or with a different User ID.



You undertake to take all appropriate measures to keep Your User ID confidential and to prevent any unauthorized or unlawful or infringing access or use of the Website through the User ID. You are responsible for all access and use of the Website made via Your User ID, and You will be held responsible for all purchases of Items made through Your User ID.



Protection of minors


This Website is addressed solely to adults. Titian Touch does not knowingly sale Items to minors (i.e. persons under 18 years old), nor does it collect personal data that belong to or concern minors.



3.          Processing of orders


3.1.      Order confirmation[AR3] 


Orders placed through the Website are not binding on Titian Touch, unless they have been Accepted by Titian Touch.


Titian Touch reserves the right to reject any order in the conditions mentioned below.


Your order will be considered as accepted upon receipt by You of an e-mail from Titian Touch confirming receipt and payment of such order and indicating Your order number and the details of the ordered Items.


3.2.      Rejection / order cancellation by Titian Touch


Titian Touch reserves the right to reject or to cancel any order, amongst others for the following reasons:

-        lack of actual payment of the total amount or requested down payment within a reasonable time after the placing of the order;

-        we have reasons to believe that You will not fulfil Your payment obligations in respect of the order;

-        there was a technical or pricing error on the Website at the time the order was placed.

-        the ordered Item(s) is(are) not available (in case the ordered Item(s) is(are) not available, Titian Touch will inform You by e-mail);

-        the billing information given was incorrect or unverifiable;

-        Titian Touch’s security systems indicate that the order is abnormal or may be fraudulent.


In addition, Titian Touch reserves the right to limit acceptance of Your order to a commercially reasonable quantity and to reject orders for quantities which it determines (at our sole discretion) to be unreasonable.


In case Titian Touch rejects or cancels an order for any of the aforementioned reasons, Titian Touch will – as the case may arise - refund any payments made in relation to the rejected or cancelled order.


Titian Touch will carry out such reimbursement using the same means of payment as You used for the initial transaction.


3.3.      Order cancellation by You


You have two (2) business days as of the receipt of the confirmation of the order to cancel your order.


You must inform Titian Touch of Your decision to cancel your order in writing and using the contact details provided to You as per clause 12. In such case, Titian Touch shall reimburse to You all payments received from You without undue delay and in any event no later than fifteen (15) business days from the day on which We are informed of Your decision to cancel.


Titian Touch will carry out such reimbursement using the same means of payment as You used for the initial transaction.


4.          Financial terms


4.1.      Payment through PayPal


All payments on the Website shall be made through PayPal. Therefore, You must subscribe to PayPal and create an account in order to be able to make purchases or sales on the Website.


Please note that guest users of PayPal may be able to use their credit cards without having a PayPal account.


Your use of PayPal is subject to terms and conditions provided by P